Fix – APC_INDEX_MISMATCH Blue Screen of Death Printing Issue

    Lots of users reporting that after installing KB5000802, they are receiving an APC_INDEX_MISMATCH error with a blue screen (Win32kfull error. sys) whenever trying to print to certain printers in some apps.

    Microsoft is already aware of this bug and confirmed that they are working on solving the problem and have published more details about the bug. This issue affects a subset of Type 3 printer drivers and does not affect printer drivers that are Type 4.

    Apart from that, they have shared a temporary workaround which you can try to fix the issue if you don’t want to uninstall the KB5000802 update.

    Fix – APC_INDEX_MISMATCH Blue Screen of Death Printing Issue

    Update – Microsoft has released a patch to fix the APC_INDEX_MISMATCH BSOD Error. In case, you’re facing the issue, then head over to Settings > Updates & Security > Windows Update. Here, on the right side check for the latest update, if the patch is available “optional quality update is available”. List of patches available for a different version of Windows10.

    Download and Install, the update and it will fix the issue. In case, due to any reason, if a patch fails to fix the issue, then you can try the workaround suggested by Microsoft in the following video

    The video is the property of and it’s uploaded in this blog post just to help people. If anyone has a problem with this video, we will remove it from our post.

    We hope solutions mentioned in this blog post, help you fixing the issue.

    Viney Dhiman
    Himachali, Mechanical Engineer, Snooker Lover, Avid drinker of Scotch, Traveler, and Webmaster. (

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