Lots of users reporting that after installing KB5000802, they are receiving an APC_INDEX_MISMATCH error with a blue screen (Win32kfull error. sys) whenever trying to print to certain printers in some apps.
Microsoft is already aware of this bug and confirmed that they are working on solving the problem and have published more details about the bug. This issue affects a subset of Type 3 printer drivers and does not affect printer drivers that are Type 4.
Apart from that, they have shared a temporary workaround which you can try to fix the issue if you don’t want to uninstall the KB5000802 update.
Fix – APC_INDEX_MISMATCH Blue Screen of Death Printing Issue
Update – Microsoft has released a patch to fix the APC_INDEX_MISMATCH BSOD Error. In case, you’re facing the issue, then head over to Settings > Updates & Security > Windows Update. Here, on the right side check for the latest update, if the patch is available “optional quality update is available”. List of patches available for a different version of Windows10.
- Windows 10 2004 and 20H1: KB5001567.
- Windows 10 1903 and 1909: KB5001566.
- Windows 10 1809: KB5001568.
- Windows 10 1803: KB5001565.
Download and Install, the update and it will fix the issue. In case, due to any reason, if a patch fails to fix the issue, then you can try the workaround suggested by Microsoft in the following video
We hope solutions mentioned in this blog post, help you fixing the issue.