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    Home»Windows 11»Fix – We Couldn’t Find A Fingerprint Scanner Compatible With Windows Hello Fingerprint Windows 11
    Windows 11

    Fix – We Couldn’t Find A Fingerprint Scanner Compatible With Windows Hello Fingerprint Windows 11

    By Viney DhimanApril 15, 2022Updated:April 15, 2022No Comments3 Mins Read
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    PC Repair and Driver Updater Recommended for Fixing Issues and Updating Drives on Windows PC. Trusted by Millions.

    Some users are reporting that they’re unable to set up the Fingerprint scanner feature after installing or upgrading to Windows 11.

    What actually happens is when they head over to Settings > Accounts > Sign-in options and locate Fingerprint recognition (Windows Hello). They’re seeing a message:

    “This option is currently unavailable.”

    Fingerprint recognition (Windows hello) = This option is currently unavailable

    To investigate further, if you click on the same option an error message appears that reads:

    “We Couldn’t Find A Fingerprint Scanner Compatible With Windows Hello Fingerprint“.

    Fix - We Couldn’t Find A Fingerprint Scanner Compatible With Windows Hello Fingerprint - Dell, HP - WIndows 11

    Now what’s annoying about this error message is that their device is fully supported Fingerprint recognition. So what caused the issue and why it’s happening?

    Usually, this error message appears, when the Fingerprint device or driver isn’t installed on the PC. To confirm this thing, Press the WIN + X key combo to launch the WINX menu and select Device Manager.

    Goodfix Printer driver in windows 11

    Locate the ‘Other devices‘ entry and check if this “Goodfix Fingerprint device” is listed under it with a yellow mark to confirm that compatible drivers are not installed.

    Apart from that, if the Fingerprint device or driver is already installed, then it’s highly possible that it’s corrupted or running the outdated version.

    So overall, the error message appears, when compatible fingerprint drivers are missing from the PC.

    Fix – We Couldn’t Find A Fingerprint Scanner Compatible With Windows Hello Fingerprint in Windows 11

    So to fix the issue, here’s what you need to do:

    Note – I have a Dell PC, so I will show you how to grab the Fingerprint device driver from the official website and fix the issue. In case, you have a PC from another company, then you need to visit the official website to download hardware drivers for Windows.

    Head over to the Dell Driver download website, website will automatically detect your device and on the basis of that suggest you Fingerprint driver available for your device.

    Download goodfix fingerprint sensor driver from dell for windows 11

    You will be presented with different drivers, search for the one with the name “Goodfix Fingerprint sensor driver“.

    Download and Install it on your computer. Once done, reboot your computer to apply the changes.

    In case, your device already has the same driver on your Windows 11 PC, then you need to Uninstall it from Device Manager and then reinstall it again.

    After doing this, if you head over to Sign-In Options in Windows 11, this time you will not see an error message and will be able to set up the Fingerprint recognition feature.

    That’s all about this blog post. I hope the solution suggested in this blog post helps in fixing the issue.

    Make note that, you can use the solution suggested above in this post to Fix – We Couldn’t Find A Fingerprint Scanner Compatible With Windows Hello Fingerprint in Windows 11 and Windows 10 as well.

    Donate on Paypal or Buy us a coffee or Join Patreon if you find the information shared in this blog post useful. Mention ‘Coffee’ in the Subject. So that I can thank you.

    Fingerprint scanner not working in Windows 11
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    Viney Dhiman
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    Himachali, Mechanical Engineer, Snooker Lover, Avid drinker of Scotch, Traveler, and Webmaster.

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