Fix – Unable to Add Gmail Account to Windows 10 Mail App

    Mail app comes out of the box in Windows 10 using which users can connect email service to get emails while working. Although adding an email account (whether it’s Gmail or Outlook/Hotmail) is super easy many users reporting that they’re unable to add an email account to the mail app.

    Fix - Unable to Add Gmail/Outlook Account to Windows 10

    Whenever they click on the “Add account” option and trying to add Gmail/Hotmail or Outlook account, an error message instantly pops up. The full error message reads:

    Something went wrong

    We’re sorry, but we weren’t able to do that

    Error Code: 0x80070490 or error COde 0X800c0005

    Fix – Unable to Add Gmail/Outlook Account to Windows 10 (ERROR CODE: 0X80070490)

    Well, this shouldn’t be something that you should be worried about. The following blog post has possible solutions that will fix the issue and you will be able to add an email account, lets start with the first solution

    Reset Mail App

    If you are unable to add an email account to the Windows 10 mail app, you can try resetting the Mail app. Here’s how you can do that:

    Launch Settings > Apps > Apps & features. On the right side, look for Mail and Calendar and then click on it.

    Reset Mail app in windows 10

    Here, click on Advanced options, and then click Reset button.

    If that doesn’t fix the issue, then try the solutions discussed in upcoming lines.

    Check For Updates

    This can be a bug as well, which might be interfering with adding an email. You can check for updates for the Mail app on Windows 10. Here’s how you can do that:

    Launch Microsoft Store app and then click on (…) and select Downloads and Updates.

    Here, under the Available updates section check if an update for the Mail app is available. If it is, then download and install it.

    mail and calendar update

    Many times, the latest updates can solve such minor bugs. So, you can give it a try. 

    Reinstall Mail App

    Some users suggested that they manage to fix the issue just by reinstalling the Mail app. Here’s how you can do that:

    Following one of the methods discussed to Uninstall apps in Windows 10, Uninstall Mail and Calendar app.

    Uninstall Mail and Calendar app in windows 10

    In case, Uninstall button isn’t available, then try this method:

    Right-click on the Start button and then select Windows Powershell (Admin).

    In the PowerShell terminal, type in the command Get-AppxPackage Microsoft.windowscommunicationsapps | Remove-AppxPackage and hit enter.

    Once you have uninstalled the Mail app using one of the methods discussed above, you need to reinstall it.

    Get Mail and Calendar app for Windows 10

    For that, launch Microsoft Store, search for the Mail and Calendar app, and install it. After the app is installed, try adding your email account again. 

    Adding IMAP Account

    If any of the above fixes do not work, then you can try going for this fix. Follow the steps given ahead to fix the error received while adding Gmail to Mail app in Windows 10. 

    First of all, you need to visit this link and confirm that Allow Less Secure app option is ON. In case, you’re using the Two-Step Verification method, then you need to turn it OFF.

    less secure apps

    Once that is done, you will have to create an IMAP account, but before that, you will have to enable IMAP usage on your Google Account. Here’s how you can do that:

    Visit Gmail, and sign in with your account. 

    gmail see all settings

    After that, click on the Settings option, and then on See all settings. Now, head to the forwarding and POP/IMAP tab. 

    forwarding and POP/IMAP

    Here, enable IMAP, and save the changes. 

    Once that is done, you will have to create a new IMAP account.

    To do that, open the Mail app on your Windows 10 PC and then click on the Settings option, and then click on Account.

    Advanced setup in windows 10 mail app

    In the Accounts section, click on add account. You will see a list of sign-in options. Click on Advanced setup and then on Internet email.

    internet mail option in windows 10 mail app

    You will be asked to fill in details, which will include, your name, mail server (, account type (IMAP4), user name (which will be your Gmail address), password ( it will be the one time password that you generated, or it will either be your Gmail account password), and outgoing SMTP email server (

    Internet email account details in windows 10 mail app

    Once that is done, check all the checkboxes. 

    After following the above steps, try adding the Gmail account to the Mail app again, and this will most probably fix the issue. 

    So these are possible solutions that help various users in fixing the Window 10 Mail app ERROR CODE: 0X80070490. If any of the above methods helped resolve the issue you were facing, do let us know in the comment section. 

    Viney Dhiman
    Himachali, Mechanical Engineer, Snooker Lover, Avid drinker of Scotch, Traveler, and Webmaster. (

    Recent Articles

    Related Stories

    Leave A Reply

    Please enter your comment!
    Please enter your name here

    This site uses Akismet to reduce spam. Learn how your comment data is processed.